OnlyWin Privacy Policy

We at OnlyWin are committed to protecting your personal data and respecting your privacy while you enjoy our games. This OnlyWin Privacy Policy explains how we collect, use, store, and protect your information when you visit onlywin.com, register an account, or use the OnlyWin application on desktop or mobile. Our casino is operated by GBL Solutions N.V., a company registered in Curaçao (registration No. 155090, Seru Loraweg 17), licensed under the Curaçao Gaming Control Board, licence No. OGL/2024/589/0556. Our payment processing is handled by our payment agent, Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. By using our services, you agree to the terms described below.

Information We Collect

When you create an account with OnlyWin Casino, complete an OnlyWin login, or use our services, we collect several categories of information necessary to provide safe and compliant gaming.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents when required by our licensing obligations, including proof of address and payment method ownership.
• We record your transaction history, including deposits, withdrawals, and bonus usage such as any OnlyWin promo code or OnlyWin bonus code you redeem.
• We track your gameplay activity across our slots, live dealer tables, and other game types to personalize your experience and detect irregular behaviour.
• We automatically collect technical data, including your IP address, device type, browser, and information about whether you access us via the OnlyWin app or a browser.

How We Use Your Information

Our OnlyWin platform uses the information we collect for several legitimate purposes tied to operating a licensed online casino.

• We use your data to verify your identity and confirm you meet our minimum age and eligibility requirements.
• We process your data to manage deposits, withdrawals, and to apply welcome offers, including our welcome package and any OnlyWin no deposit bonus promotions we may run.
• We analyse your activity to prevent fraud, money laundering, and unauthorized access to your account.
• We use your contact details to send account notifications, security alerts, and, where you have consented, marketing communications about OnlyWin casino bonus offers.
• We rely on your data to operate our loyalty program, VIP tier, cashback offers, and tournaments fairly across all 100 loyalty levels.

Cookies and Tracking Technologies

We use cookies and similar technologies on onlywin.com and within the OnlyWin application to remember your preferences, keep you logged in after your OnlyWin casino login, and understand how visitors interact with our site. Our cookies help us improve navigation, measure the performance of our OnlyWin slots and live games, and deliver relevant offers. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our services.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the performance of our contract with you when you register and play at OnlyWin. We rely on our legal obligations under Curaçao gaming regulations to verify your identity and prevent underage or restricted access. We rely on our legitimate interests to improve our services, including our OnlyWin app and OnlyWin casino mobile experience, and to prevent fraud. Where required, we rely on your consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information in the following circumstances:

• We share data with our payment agent, Ramtinar Techconsult Limited, to process deposits and withdrawals across supported currencies such as CAD, EUR, AUD, NZD, PLN, NOK, DKK, CHF, HUF, and Bitcoin.
• We share data with our game providers and live casino studios, including Evolution, Pragmatic Play, Play'n GO, and other partners, strictly to enable gameplay and settle results.
• We disclose information to regulatory authorities, including the Curaçao Gaming Control Board, when legally required.
• We may share data with fraud prevention and identity verification services to comply with our responsible gaming and anti-money laundering obligations.
• We may disclose information to law enforcement where required by applicable law.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption for sensitive data transmitted through our website and OnlyWin application. Our staff who handle personal data are trained on confidentiality obligations, and we regularly review our security practices to ensure they remain effective against evolving threats.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations under our Curaçao licence. Where you request account closure, we may still retain certain records related to transactions and verification as required by applicable gaming regulations.

International Data Transfers

Because we serve players across Canada, Australia, New Zealand, and Europe through our 18 supported locales, your data may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure that any such transfer complies with applicable data protection standards.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@onlywin.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries due to local regulatory requirements. If you access OnlyWin from a restricted jurisdiction, we reserve the right to suspend your account and decline to process further transactions. We also do not permit the use of VPNs or similar tools to circumvent these restrictions, and any detected use may result in account limitations.

Responsible Gaming and Data

We use certain account and behavioural data to support our responsible gaming tools, including deposit limits and self-exclusion options. This data helps us identify patterns that may indicate a need for additional player protection measures.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take reasonable measures, including identity verification, to prevent underage access to OnlyWin Casino.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your OnlyWin account data, or if you wish to exercise your data protection rights, please contact our support team through live chat, available 24/7, or by email at support@onlywin.com. We aim to respond to all privacy-related inquiries promptly and transparently.